Contact Support

Have a question or need help? Our support team is here to assist you. Include your app version, device model and a brief description of the issue; do not send passwords or sensitive conversations.

anson@healthverse.top

Frequently Asked Questions

What devices are compatible with Chatable AI?
Chatable AI runs on iPhone and iPad with iOS or iPadOS 18 or later. Voice translation also depends on support for your chosen languages and available device resources. Before purchasing, open Check device & languages on the unlock screen.
Does the app work offline?
Supported speech and translation run on-device after the necessary language resources are available. Internet access may be needed for purchases, restoring access and downloading resources. Prepare your languages and test both directions on your own device before relying on the app offline.
How many languages are supported?
The language picker offers multiple language options. Availability of on-device speech and each translation pair varies by device, operating system and Apple language resources. Use Check device & languages to check the pair you need; inclusion in the picker is not a guarantee that every pair is available.
How does the split-screen feature work?
The split-screen design divides your phone screen into two halves. The top half is rotated 180° and shows the translation in your conversation partner's language, making it easy for them to read directly. The bottom half shows your language and is oriented normally for you. This eliminates the need to pass your phone back and forth during conversations.
Is my conversation data private?
The app requests on-device Apple speech recognition and uses Apple Translation. It does not send conversation audio or text to a developer-operated cloud translation service. Text history is saved on your device and can be deleted from Translation History. See the Privacy Policy for purchase, support email and device backup details.
Is translation free, or does it require a purchase?
Translation requires a one-time lifetime in-app purchase. There is no recurring subscription or free translation tier. You can check device and language compatibility before buying. The current price is shown by the App Store in the app; language availability remains subject to device support.
How do I enable microphone permissions?
When you first use Chatable AI, you'll be prompted to grant microphone and speech recognition permissions. If you accidentally denied these permissions, you can enable them by going to Settings > Privacy & Security > Microphone, and toggling on Chatable AI. Similarly, enable Speech Recognition under Settings > Privacy & Security > Speech Recognition.
How do I restore my lifetime purchase?
Connect to the internet, use the Apple account that made the purchase, and tap Restore Purchases on the unlock screen. This is a one-time purchase, not a subscription. If access is still unavailable, check your Apple purchase history and contact support with the app version and error message, without sending payment details.

Quick Start Guide

🎯

Select Languages

Choose your language at the bottom of the screen and your partner's language at the top. Tap the swap button to quickly exchange languages.

🎤

Start Speaking

Tap the microphone in your half of the screen, speak, then tap again to finish your turn. Grant microphone and speech recognition permissions when prompted.

🔄

View Translation

After finishing your turn, wait for recognition and translation to complete. The opposite half shows the translation for your partner to read. Confirm important information, because translations can contain errors.

🔊

Audio Playback

Tap the speaker icon to have the translation read aloud. Enable auto-play in settings to hear results automatically; each speaking turn is still started and finished by tapping.